Department: Technology Services

Job Title: Systems Specialist

Position Type: Full-time

Job Goal:

To assist the ESC in attaining its goals to increase student achievement, to assist districts in being more fiscally responsible, and to assist in providing the infrastructure to enable the successful integration of technology into learning. Employment with Region 6 ESC is considered to be at-will employment and may be terminated by Region 6 ESC at any time due to a reduction in funds, non-renewal of grant funding, other financial contingency, or any other legal reason.

Education and Certifications:

• High School graduate or equivalent 
• General certifications in these areas are preferred; Network, Server Admin/Systems Admin

Special Knowledge, Skills and Abilities:

• High level of expertise in computer networking required; multi-platform and systems experience preferred
• High degree of professionalism including strong public relation skills
• Ability to establish rapport and work in collaboration with public schools and ESC personnel
• Ability to work on multiple tasks with minimal supervision
• Ability to prioritize workload to most efficiently and effectively complete required work in a timely manner
• Ability to use technology effectively
• Willingness to travel  

Experience:

• One to two years’ experience in networking, servers and computer/peripheral repair is needed  

Major Responsibilities and Duties:

• Provide remote network support to contracted districts
• Maintain and provide support for PDC equipment and sessions as a back up
• Support ESC and district servers
• Provide support on ESC and districts networks
• Consult with districts assessing computer hardware and software needs
• Assist in troubleshooting, monitoring, and setup of equipment
• Provide support for in-house phone system
• Troubleshoot, diagnose, and repair technology equipment
• Perform hardware and software upgrades
• Frequent Region-wide travel
• Install network wiring and equipment

• Develop and maintain policy and procedures related to PII access and security
• Assist in reviewing and approving all requests for access to PII
• Monitor and log all access to PII, and investigate any unauthorized access or security breaches
• Work closely with other teams within the organization with PII security regulations and standards
• Conduct regular security audits to ensure that all access to PII is in compliance with company policies and industry regulations
• Maintain up to date knowledge of industry best practices and emerging trends in PII security
• Work proficiently with Apple Business Manager, Google workspace, Microsoft365, and Active Directory
• Perform other duties as assigned  

Supervisory Responsibilities:

• None

Equipment used:

• Standard office equipment, including personal computers and peripherals.  Servers, Switches, Routers, Computers, Tablets, Laptops, Chrome Books, ESC phones

Working Environment:

• Posture:Prolonged sitting; occasional bending/stooping, pushing/pulling, and twisting
• Motion: Repetitive hand motions, including frequent keyboarding and use of a mouse; occasional reaching
• Lifting: Occasional light lifting and carrying (less than 15 pounds)
• Environment: May work extended or irregular hours
• Mental Demands: Work with frequent interruptions; maintain emotional control under stress